Refund policy

Last updated: October 1, 2026

Return terms

Return eligibility depends on the items in your order.

Where returns are accepted, items must be returned in the same condition they were received, in any original packaging. You may need the receipt or proof of purchase.

How to start a return

If your return is accepted, we will provide instructions on how and where to send your package.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Exchanges

European Union returns and cancellations

Notwithstanding this policy, if your order is delivered into the European Union, you have the right to cancel or return it within 14 days for any reason and without justification. Items must be returned in the same condition in which they were received, unworn or unused, with tags, and in their original packaging. We may reduce your refund if the item has been used, damaged, or handled more than necessary. You will also need the receipt or proof of purchase.

To request a return, follow the instructions above under How to start a return. To request a cancellation, contact us.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Your bank or payment provider may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at avenue.oficial.co@gmail.com.